Michele Barksdale
About Michele Barksdale
Michele Barksdale is a Customer Service Engineer with extensive experience in customer service and technical support. She has worked at Verizon and Cogent Communications for a combined total of 20 years, and previously held roles at Assevero Security Consulting and the Pension Benefit Guaranty Corporation.
Current Role at Verizon
Michele Barksdale has been employed at Verizon as a Customer Service Analyst since 2014. In this role, she has accumulated ten years of experience in providing customer support and resolving service-related issues. Her position is based in Basking Ridge, New Jersey, where she engages with customers to ensure their needs are met effectively.
Previous Experience at Assevero Security Consulting
Before joining Verizon, Michele worked as a Security Analyst at Assevero Security Consulting, LLC from 2013 to 2014. During her one-year tenure in Annapolis, Maryland, she focused on security assessments and risk management, contributing to the organization's efforts in safeguarding information and assets.
Long-Term Role at Pension Benefit Guaranty Corporation
Michele served as a Visual Information Specialist at the Pension Benefit Guaranty Corporation (PBGC) for 17 years, from 1994 to 2011. Based in Washington, District of Columbia, her responsibilities included creating visual content and supporting communication initiatives within the organization.
Current Position at Cogent Communications
In addition to her role at Verizon, Michele has been working as a Customer Service Engineer at Cogent Communications since 2014. This position allows her to leverage her customer service skills and technical knowledge to assist clients in navigating their service needs in Washington, District of Columbia.
Professional Background
Michele Barksdale has a diverse professional background that spans various roles in customer service and security analysis. Her career includes significant experience in both technical and visual communication, showcasing her adaptability and expertise in different sectors.