Paul Hutcherson
About Paul Hutcherson
Paul Hutcherson is a Network Support Engineer known for enhancing customer experiences through effective communication and customized support. He has extensive experience in network protocols and technical support, having worked in various roles in the telecommunications industry since the early 2000s.
Current Role at Cogent Communications
Paul Hutcherson currently serves as a Network Support Engineer at Cogent Communications, a position he has held since 2013. In this role, he specializes in providing Tier 3 technical support and troubleshooting for complex network issues. Hutcherson is known for fostering positive customer experiences through responsive communication and tailored support processes. His responsibilities include gathering and maintaining critical documentation related to troubleshooting processes, ensuring that the support team has access to necessary information.
Previous Experience in Network Engineering
Before joining Cogent Communications, Paul Hutcherson accumulated significant experience in the field of network engineering. He worked at Transaction Network Services Inc as a QA Engineer from 2004 to 2013, where he contributed for nine years. Prior to that, he served as an Electronics Technician at ITT Industries in Kuwait and Iraq for one year. Additionally, he held a position as a Central Office Technician at VarTec Telecom for five months in 2004. Throughout these roles, Hutcherson played a key role in implementing advanced network protocols such as BGP, IGP, OSPF, VLAN, IS-IS, MPLS, IP addressing, DNS, and IP-VPN.
Education and Expertise in Information Technology
Paul Hutcherson has a solid educational background in Information Technology. He studied at Southern New Hampshire University from 2015 to 2018, earning a Bachelor of Science degree with a focus on Software Development. Earlier in his academic career, he attended James Madison University, where he studied Computer Software Technology/Technician from 1992 to 1993. His education has equipped him with extensive knowledge and skills in managing and administering Cisco IT infrastructures, including switches, routers, VOIP telephony, QoS, security applications, and firewalls.