Phyllis Williams
About Phyllis Williams
Phyllis Williams serves as the National Account Manager at Cogent Communications in Pasadena, California, where she has worked since 2019. She has a strong background in customer relationship management and customer retention strategies within the technology services sector.
Work at Cogent Communications
Phyllis Williams has served as the National Account Manager at Cogent Communications since 2019. Based in Pasadena, California, she has focused on enhancing customer relationship management processes during her tenure. Her role involves developing strategies to improve customer retention within the technology services sector, demonstrating her commitment to client satisfaction and business growth.
Previous Experience
Prior to her current role, Phyllis Williams held various positions across different organizations. She worked as a Field Director for Obama for America from 2007 to 2009, where she managed campaign operations. Following this, she served as a Senior Fundraiser at Donor Services Group from 2010 to 2013. Her experience also includes roles at Xerox, Ricoh Americas Corporation, IKON Office Solutions, and Canon Solutions America, where she developed skills in account management and sales.
Education and Expertise
Phyllis Williams studied Business Administration and Management at Cal State Hayward from 1975 to 1978. Although she did not achieve a degree, her educational background laid the foundation for her extensive career in sales and account management. She possesses expertise in customer retention strategies and has a proven track record in enhancing CRM processes, particularly within the technology services industry.
Sales Skills and Contributions
Phyllis Williams has demonstrated strong skills in cold calling, which have contributed to successful sales operations throughout her career. Her ability to engage potential clients and maintain relationships has been a significant factor in her effectiveness as a National Account Manager and in her previous roles across various companies.