Rocco Benedetto
About Rocco Benedetto
Rocco Benedetto serves as the Network Maintenance Planning Manager and NOC Analyst at Cogent Communications, where he has worked since 2011. He has a diverse background in network operations, engineering, and management, with previous roles at various companies including Domino's and Control Concepts, Inc.
Current Role at Cogent Communications
Rocco Benedetto serves as the Network Maintenance Planning Manager and NOC Analyst at Cogent Communications, a position he has held since 2011. He operates in the Washington D.C. Metro Area and is responsible for designing and implementing proactive power testing and system maintenance. His role includes battery discharge testing and the production of weekly reports and scorecards that assess the performance of network maintenance activities. He presents these scorecards in interdepartmental meetings to ensure effective communication and coordination.
Previous Experience in Telecommunications
Rocco Benedetto has extensive experience in the telecommunications sector, having worked at Cogent Communications in various roles since 2003. His positions included Network Abuse Engineer, Hosting Center Engineer - Abuse Team, and Network Operations Center Engineer, culminating in his current managerial role. Prior to Cogent, he worked at PSINet as a Hosting Center (NOC) Engineer, Second Shift Supervisor. His diverse roles have equipped him with a comprehensive understanding of network operations and customer support.
Career Background in Management and Finance
Before his tenure in telecommunications, Rocco Benedetto held managerial and financial roles in different organizations. He was the Head Manager at Domino's from 1989 to 1991 and later worked as a Finance Analyst at Jones Day from 1998 to 2001. Additionally, he served as a Billing Coordinator at Katten Muchin Rosenman LLP for four years. His background in management and finance complements his technical expertise in network operations.
Educational Qualifications
Rocco Benedetto has pursued education in both Electrical Engineering and Business Administration. He studied Electrical Engineering at George Mason University from 1985 to 1987. He later attended Northern Virginia Community College, where he focused on Business Administration, Management, and Operations in 1992. He also completed a year of study in Business Administration at Averett University from 1995 to 1996. This educational foundation supports his roles in both technical and managerial capacities.
Contributions to Network Maintenance Processes
In his current role, Rocco Benedetto has initiated several key programs aimed at improving network maintenance processes. He developed a new building turn-up process that enhanced efficiency and standardized interdepartmental coordination. Additionally, he created the standard new device deployment procedure known as the dash 0, dash 1, and main event method. He also initiated a program to collaborate with vendors to update contact information and schedule maintenance in compliance with Cogent's Service Level Agreements (SLA).