Stephen B.
About Stephen B.
Stephen B. is a Regional Account Manager at Cogent Communications, specializing in improving network efficiency and reducing customer support wait times. He has a diverse background in sales and account management, with previous roles at RainKing Solutions, Tempus, Inc., and The Ezra Company.
Current Role at Cogent Communications
Stephen B. has been employed at Cogent Communications as a Regional Account Manager since 2019. In this role, he specializes in reducing customer support wait times for internet issues, improving response times from days and hours to minutes for clients. His focus includes helping companies maximize their operational expenditure by enhancing office network efficiency. His contributions have positioned him as a key player in the organization.
Previous Experience in Sales and Business Development
Before joining Cogent Communications, Stephen B. held various positions in sales and business development. He worked at RainKing Solutions as a Commercial Sales Representative and as a Business Development Representative in 2014. He also served as an Associate at The Ezra Company from 2014 to 2015 and as a Corporate Sales Associate at World First from 2015 to 2016. Additionally, he was employed at Tempus, Inc. as an Associate from 2016 to 2018, where he focused on corporate foreign exchange solutions.
Education and Academic Background
Stephen B. earned his Bachelor's Degree in English Literature from the University of Maryland Baltimore County, where he studied from 2011 to 2014. His educational background also includes studies at St John the Baptist and Good Counsel. This academic foundation has contributed to his communication skills and professional development.
Achievements in Regional Account Management
In the fiscal year 2020, Stephen B. was ranked 11th out of 108 Regional Account Managers at Cogent Communications. This ranking reflects his performance and effectiveness in managing accounts and delivering results for the company. His ability to enhance customer satisfaction through improved service delivery has been a significant aspect of his career.