Sylvia Okafor
About Sylvia Okafor
Sylvia Okafor is a National Account Manager currently employed at Cogent Communications, where she has worked since 2024. She has a background in customer support and account management, with previous roles at CenterPoint Energy, Porsche Financial Services, Comcast, and Beyond Finance, Inc.
Current Role at Cogent Communications
Sylvia Okafor serves as a National Account Manager at Cogent Communications. She has held this position since 2024, contributing to the company's efforts in managing and developing key client relationships. Her role involves overseeing national accounts, ensuring customer satisfaction, and driving revenue growth through strategic account management.
Previous Experience in Customer Support and Account Management
Before joining Cogent Communications, Sylvia Okafor gained valuable experience in customer support and account management roles. She worked at CenterPoint Energy as a Customer Support Specialist from 2020 to 2021, where she focused on assisting customers with their inquiries. Following this, she held positions at Porsche Financial Services as a Finance Account Specialist and Comcast as a Business Account Manager, further enhancing her skills in client relations and account management.
Educational Background in Mass Communication
Sylvia Okafor obtained her Bachelor's degree in Mass Communication/Media Studies from Enugu State University of Science and Technology. She attended the university from 2009 to 2012, where she developed a foundational understanding of communication strategies and media practices, which have supported her career in customer-facing roles.
Experience in Client Success and Finance
Prior to her roles in account management, Sylvia Okafor worked at Beyond Finance, Inc. as a Client Success Specialist from 2019 to 2020. This position allowed her to focus on client satisfaction and retention strategies. Her experience at Porsche Financial Services as a Finance Account Specialist also provided her with insights into financial services and customer support.