William Marshall
About William Marshall
William Marshall is a Customer Support Engineer at Cogent Communications, where he has worked since 2019. He has a background in computer networking and has held various roles in customer support and clerical positions across several companies.
Work at Cogent Communications
William Marshall has been employed at Cogent Communications as a Customer Support Engineer since 2019. In this role, he handles customer issues related to Layer 1, 2, and 3 services. He coordinates with vendors and internal teams to ensure swift resolution of customer issues. Additionally, he manages a queue of customer-created tickets, providing timely updates and progress towards resolution. He also performs special projects as assigned, contributing to the overall efficiency of the customer support team.
Previous Employment History
Before joining Cogent Communications, William Marshall held several positions in various companies. He worked at RIVA Solutions, Inc. as a Mail Clerk from 2010 to 2017. Prior to that, he served as a Customer Engineer II at NCR Corporation from 2017 to 2019. His earlier experience includes working as an Office Supply Specialist at Staples from 2005 to 2008 and as a General Clerk at Pitney Bowes from 2008 to 2010.
Education and Expertise
William Marshall studied Computer Networking Technology at both TESST College of Technology-Beltsville and Brightwood College. He achieved an Occupational Associate of Applied Science from TESST College of Technology-Beltsville from 2014 to 2016 and an Associate's degree in Computer Networking Technology from Brightwood College during the same period. His educational background provides him with a solid foundation in networking principles, which supports his current role in customer support.
Professional Skills
In his role as a Customer Support Engineer, William Marshall demonstrates proficiency in managing customer issues related to various service layers. He effectively coordinates with different teams to resolve issues and ensures that customer concerns are addressed promptly. His experience in handling customer-created tickets allows him to maintain organized workflows and provide timely updates, contributing to a positive customer experience.