Youn Kim
About Youn Kim
Youn Kim is a Customer Account Manager at Cogent Communications, where he has worked since 2015. He has a strong background in sales and customer retention, having previously managed a 90-agent call center and achieved significant cost savings in his roles.
Work at Cogent Communications
Youn Kim has served as a Customer Account Manager at Cogent Communications since 2015. In this role, he has established technical support as an alternate sales channel, achieving over 2000 sales units per month. His work focuses on customer account management, contributing to the company's growth and customer satisfaction. His tenure at Cogent Communications has spanned nine years, during which he has developed strategies to enhance customer retention and operational efficiency.
Education and Expertise
Youn Kim studied at Northern Virginia Community College, where he earned an Associate's degree from 1992 to 1994. His educational background has provided him with foundational knowledge that supports his career in customer account management and sales. His expertise includes managing large teams, implementing sales strategies, and improving customer retention through effective communication and support.
Background
Before joining Cogent Communications, Youn Kim worked at Cox Communications as a Senior Manager in Sales & Retention from 2005 to 2014. During his time at Cox Communications, he was instrumental in reducing truck rolls by 70% following a fiber upgrade in Fairfax County. His experience in managing sales and retention teams has equipped him with skills that are applicable across various regions and customer segments.
Achievements
Youn Kim has a track record of significant achievements in his career. He saved $550,000 in 2007 by canceling unnecessary trouble calls, which contributed to customer retention and operational savings. Additionally, he successfully managed a 90-agent retention call center team for Voice, Video, and Data services across multiple regions. His leadership in transaction reduction efforts resulted in $1.4 million in cost savings over an 18-month period, showcasing his ability to drive efficiency and profitability.
Sales Performance Metrics
In 2013, Youn Kim achieved the highest net revenue per call and the second highest Net Primary Service Units per Call quota company-wide at Cox Communications. He also established a proactive Outbound Retention Channel that achieved a 65% close rate with a 14% win-back rate, demonstrating his effectiveness in sales strategy and customer engagement.