Zia Ahmed
About Zia Ahmed
Zia Ahmed is a National Account Manager at Cogent Communications, known for his strong communication and relationship-building skills with C-level executives. He has a diverse background in client services and sales, having worked in various roles across multiple companies since 2007.
Current Role at Cogent Communications
Zia Ahmed serves as a National Account Manager at Cogent Communications, a position he has held since 2021. In this role, he focuses on maximizing customer satisfaction across all clients by establishing best practices across various departments. He has implemented Standard Operating Procedures (SOPs) for new business verticals, contributing to the operational efficiency of the organization. His expertise in relationship management and communication aids in fostering strong connections with clients.
Previous Experience in Sales and Client Management
Zia Ahmed has a diverse background in sales and client management. He worked as a Direct Sales Representative at Comcast from 2017 to 2021, where he honed his skills in customer engagement. Prior to that, he served as a Client Service Manager at SATMAP Inc. from 2010 to 2013, and as a Customer Success Manager at CrowdFlower for six months in 2014. His experience includes managing client relationships and ensuring customer satisfaction.
Educational Background in Business Administration
Zia Ahmed has a solid educational foundation in business administration. He obtained a Master's degree in Business Administration (Marketing) from the Institute of Business Administration, Karachi, from 2009 to 2010. Additionally, he completed his Bachelor's degree in Business Administration (Marketing) at the same institution from 2003 to 2007. Earlier, he studied Commerce at the Government College of Commerce and Economics, achieving an Intermediate qualification in 2002.
Technical Proficiency and Skills
Zia Ahmed is proficient in a variety of software tools essential for modern business operations. His expertise includes Salesforce, Jira, ToutApp, Rapportive, Domo, Insideview, Google Drive, Dropbox, LinkedIn Premium, Join.me, GTM, and MS Office applications. His technical skills complement his strong communication and relationship-building abilities, particularly with C-level executives.
Early Career Experience
Zia Ahmed began his career with internships and entry-level positions that laid the groundwork for his future roles. He interned at GlaxoSmithKline for one month in 2007 and worked in marketing at Dawn Group of Newspapers for eleven months in the same year. These early experiences contributed to his understanding of business operations and client management.