Crystal Connor Richards
About Crystal Connor Richards
Crystal Connor Richards serves as a Senior Project Manager in Customer Success at Cognite, bringing extensive experience in project management and implementation from various roles in the healthcare and technology sectors.
Work at Cognite
Crystal Connor Richards has been serving as a Senior Project Manager in Customer Success at Cognite since 2021. In this role, she focuses on ensuring customer satisfaction and successful project delivery. Her responsibilities include managing project timelines, coordinating with cross-functional teams, and implementing strategies to enhance customer engagement and success.
Previous Experience in Healthcare Implementation
Prior to her current role, Crystal worked at Baylor Scott & White Health as an EHR Implementation/Training Project Manager from 2011 to 2015. During her four years there, she was involved in the implementation of electronic health records, focusing on training staff and ensuring a smooth transition to new systems. She also held the position of EMR Implementation Specialist at Texas Health Resources from 2009 to 2011, where she contributed to the deployment of electronic medical records.
Career at IBM
Crystal served as a Senior Implementation/Services Delivery Manager at IBM from 2016 to 2021. In this capacity, she managed service delivery projects, ensuring that client requirements were met efficiently. Her experience at IBM equipped her with skills in project management and client relations, which she applies in her current role.
Early Career in Administrative and Marketing Roles
Crystal began her career as a Senior Administrative Assistant at Pacheco Koch Consulting Engineers, Inc. from 2006 to 2008. She then transitioned to a Marketing Coordinator position at Kimley-Horn for nine months in 2008 to 2009. These early roles provided her with foundational skills in administration and marketing, contributing to her overall professional development.
Business Development Experience
Crystal also worked as a Business Development Manager at Office Depot Business Service Division from 2005 to 2006. In this role, she focused on developing business strategies and fostering client relationships, which helped her gain valuable insights into business operations and customer engagement.