Indira Deonandan, Pmp
About Indira Deonandan, Pmp
Indira Deonandan is the VP of Customer Success - Global Programs at Cognite, specializing in strategic market penetration and customer expansion. With a strong background in driving business metrics and a focus on customer-centric organizations, she has held various leadership roles in the tech industry and possesses advanced degrees from prestigious institutions.
Work at Cognite
Indira Deonandan currently serves as the Vice President of Customer Success - Global Programs at Cognite, a position she has held since 2023. In this role, she focuses on landing and expanding strategic market penetrating customers. Prior to this, she was the Vice President of Customer Success - North America at Cognite from 2022 to 2023. Her work at Cognite is centered around enhancing customer engagement and driving business metrics such as net retention and account health.
Education and Expertise
Indira Deonandan holds a Bachelor of Science in Engineering Science from Smith College, where she graduated Cum Laude. She also earned a Master of Science in Aeronautics and Astronautics from the Massachusetts Institute of Technology. Additionally, she has completed two programs at Harvard Business School Online, achieving the Disruptive Strategy credential in 2017 and the CORe: Credential of Readiness in 2016. Her educational background supports her expertise in customer success and strategic market engagement.
Background
Indira Deonandan has a diverse professional background in customer success and program management. She began her career as a Systems Analyst at Wellington Management from 2011 to 2013. She then worked at Vecna in various roles, including Senior Program Manager and Professional Services Senior Project Manager, from 2013 to 2018. Following her time at Vecna, she served as a Customer Success Manager and later as Customer Success Director and Team Manager at Mendix from 2018 to 2022. This varied experience has contributed to her strong focus on customer-centric organizational strategies.
Achievements
Indira Deonandan has demonstrated a strong capability in driving business metrics such as net retention, account health, and renewals throughout her career. She has a proven track record in building capability models and career pathing as teams expand. Her focus on continuous customer segmentation and journey definition reflects her commitment to adapting business strategies as the market evolves. These achievements highlight her expertise in creating customer and people-centric organizations.