Makoto Tono
About Makoto Tono
Makoto Tono serves as the Director of Customer Success at Cognite Japan, a position he has held since 2020. With over twenty years of experience in chemical engineering and customer success, he specializes in aligning technical solutions with customer requirements in the Japanese market.
Work at Cognite
Makoto Tono has served as the Director of Customer Success at Cognite Japan since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of technical solutions tailored to client needs. His position involves collaborating with various teams to align Cognite's offerings with market demands, particularly in the Japanese sector.
Education and Expertise
Makoto Tono holds a Master's degree in Chemical Engineering from the Tokyo Institute of Technology, where he studied from 1997 to 2003. He also possesses a US Professional Engineer license in Chemical Engineering from Washington state. His educational background provides a strong foundation for his expertise in the field, particularly in bridging technical solutions with customer requirements.
Background
With over two decades of experience in chemical engineering and customer success, Makoto Tono has developed a comprehensive understanding of both technical and customer-oriented aspects of the industry. His extensive experience enables him to effectively address the unique challenges faced by clients in the Japanese market.
Achievements
Throughout his career, Makoto Tono has demonstrated a commitment to aligning technical solutions with customer needs. His role at Cognite Japan highlights his ability to navigate the complexities of the Japanese market, ensuring that customer success initiatives are effectively implemented and sustained.