Kathryn Williams
About Kathryn Williams
Kathryn Williams is a Senior Client Success Manager with extensive experience in customer success roles across various technology companies. She has a proven track record of client retention and business growth, currently working at Cognitive Credit since 2022 after previous positions at Okta, OpenDNS, and Cisco Webex.
Work at Cognitive Credit
Kathryn Williams serves as a Senior Client Success Manager at Cognitive Credit since 2022. In this role, she focuses on managing client relationships and ensuring successful onboarding and integration for new accounts. Kathryn has played a significant role in establishing scalable processes for the Client Success Management team. Her efforts have contributed to the company's client retention rates, achieving 100% retention for two consecutive years, 2022 and 2023.
Previous Experience in Customer Success
Prior to her current position, Kathryn held several roles in customer success across various organizations. She worked at Okta as a Senior Customer Success Manager from 2021 to 2022, and at OpenDNS, now part of Cisco, as a Senior Enterprise Customer Success Manager specializing in Cyber Security from 2015 to 2020. Her experience also includes a role at Mixpanel, Inc. as a Strategic Customer Success Manager from 2014 to 2015, and at Cisco Webex as a Senior Manager in Customer Success and Customer Loyalty from 2002 to 2011.
Education and Expertise
Kathryn holds a Bachelor's degree in Communications and Interdisciplinary Studies from the University of California, Berkeley. Additionally, she studied at the Institut D’Enseignement Active - IEA in France, where she earned a Certificate in French. Her educational background complements her extensive experience in client success and customer management, particularly in technical integrations and onboarding processes.
Achievements in Client Success Management
Kathryn has successfully identified multiple upsell and cross-sell opportunities, contributing to business growth at various organizations. She has achieved 100% client retention for two consecutive years while managing relationships with top financial institutions. Kathryn conducts quarterly business reviews and monthly operational reviews to document return on investment for clients, ensuring they receive value from the services provided.
Career History Overview
Kathryn's career spans several prominent companies in the technology and customer success sectors. She began her career at Oracle as a Technical Publication Specialist from 1994 to 1995. She later worked at Oracle - RightNow Technologies as a Customer Success Manager from 2012 to 2014. Additionally, she served as the Senior Director of Client Services at QuinStreet from 2000 to 2001. This diverse experience has equipped her with a broad skill set in client management and technical support.