Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Subject Matter Expert at Cognizant in Noida, Uttar Pradesh, India, with a background in process management and quality assurance.
Professional Title and Current Role
Gaurav Sharma is a Subject Matter Expert at Cognizant, a position he has held since 2019. He is based in Noida, Uttar Pradesh, India. In his current role, he focuses on conducting root cause analysis for service delivery and revenue assurance issues, managing daily operational tasks using First In, First Out (FIFO) methodology, and updating Detailed Task Procedures and Standard Operating Procedures as needed.
Previous Roles and Experience
Before becoming a Subject Matter Expert, Gaurav Sharma worked at Cognizant as a Senior Process Executive from 2014 to 2019 in Noida, Uttar Pradesh. Prior to that, he was employed at Sun Life as a Process Associate from 2012 to 2014 in Gurugram, Haryana. Each role contributed to his expertise in process management and operational efficiency.
Educational Background
Gaurav Sharma earned a Bachelor of Business Administration (BBA) degree from 2008 to 2011. He completed his schooling at Army Public School in Agra, where he studied from 2000 to 2008.
Skills and Responsibilities
Gaurav Sharma's responsibilities include conducting knowledge transfer training sessions, preparing process documents and Standard Operating Procedures (SOPs) on various tools and technical services, and partnering with development leads for process improvements. He also supports a team of 25 associates as a Process Trainer and Quality Assurance specialist within the Billing Center of Excellence team.
Operational and Analytical Tasks
Gaurav Sharma manages and prepares weekly and monthly tracking reports and dashboards for clients. These reports provide insights into project productivity and output. Additionally, he is involved in issuing cancellation and reinstatement notices for Property and Casualty customers, ensuring high levels of quality and efficiency in service delivery.