Tosin A.
About Tosin A.
Tosin A. is a Senior Customer Success Manager at Cognota, where he has worked since 2024. He has authored articles on teamwork and capacity insights in learning and development and has previous experience in customer success and training roles.
Work at Cognota
Tosin A. currently holds the position of Senior Customer Success Manager at Cognota, a role he has occupied since 2024. In this capacity, he focuses on enhancing customer satisfaction and ensuring successful adoption of the company's solutions. Prior to this role, he served as a Customer Success Manager at Cognota from 2022 to 2024, where he contributed to customer engagement and retention strategies. Tosin also writes for the Cognota blog, sharing insights on teamwork and capacity in learning and development.
Previous Experience in Customer Success
Before joining Cognota, Tosin A. worked as an Enterprise Customer Success Manager at Marchex from 2021 to 2022. His responsibilities included managing client relationships and ensuring that enterprise customers received optimal value from the company's services. Additionally, he worked at Advantage Solutions: Sales, Marketing, Technology as a Training Specialist from 2018 to 2019, where he focused on training and development initiatives.
Education and Expertise
Tosin A. studied at Queen's University, where he earned a Master's degree. His academic background has equipped him with a strong foundation in research and teaching, which he applied during his time as a Graduate Research and Teaching Assistant at the same institution from 2017 to 2019. This experience contributed to his expertise in learning and development, particularly in areas related to customer success.
Authorship and Contributions
Tosin A. has authored articles focusing on teamwork and capacity insights in learning and development. His contributions to the Cognota blog reflect his knowledge and experience in the field, providing valuable perspectives on enhancing organizational effectiveness through effective customer success strategies.