Angela King
About Angela King
Angela King serves as the Lead Intake - WFM Analyst - Quality Analyst - Trainer at Cohere Health in Tampa, Florida, where she has worked since 2020. She trains intake specialists on various systems and creates training materials to enhance departmental efficiency.
Work at Cohere Health
Angela King has been employed at Cohere Health since 2020, where she holds multiple roles including Lead Intake, WFM Analyst, Quality Analyst, and Trainer. Based in Tampa, Florida, she has contributed to the organization for four years. Her responsibilities include training intake specialists on various systems such as Confluence, Zendesk, Slack, Okta, Salesforce, and Gsuite. She plays a key role in ensuring that the intake department operates efficiently by monitoring Salesforce queues and assisting medical professionals with the intake processes.
Training and Development Expertise
In her capacity as a Trainer, Angela King develops training materials, including 'how to' PowerPoint presentations and spreadsheets. She has created work instructions and documentation that detail the process flow for different functions within the intake department. Her focus on training enhances the capabilities of intake specialists, ensuring they are well-equipped to navigate the necessary systems and improve overall performance.
Recruitment and Team Growth
Angela conducts interviews for new hires, aiming to enhance customer response times within the intake department. She is dedicated to guiding team members on their growth plans, helping them advance to higher roles within the organization. This commitment to professional development fosters a culture of continuous improvement and career progression among her colleagues.
Operational Support and Workflow Management
Angela King assists medical doctors and registered nurses with the intake processes to determine authorizations. She actively monitors Salesforce queues, which include faxes, emails, and missing information. This oversight ensures that workflow remains efficient and that all necessary information is processed in a timely manner, contributing to the overall effectiveness of the intake department.