Ashton Brooke Ross
About Ashton Brooke Ross
Ashton Brooke Ross is an Implementation Specialist in Provider Relations, currently working at Cohere Health. With a diverse background in customer service, healthcare coordination, and training, Ross has contributed to the development of operational processes and communication strategies across various organizations.
Work at Cohere Health
Ashton Brooke Ross currently serves as an Implementation Specialist in Provider Relations at Cohere Health, a position held since 2021. In this role, Ross has developed standard protocols for proactive outbound engagement tactics aimed at encouraging behavior change among targeted segments. Ross has gained a deep understanding of Cohere Health’s platform functionality, capabilities, and value, which supports ad hoc requests and inquiries. Additionally, Ross has contributed to the creation of external communication strategies and content as part of cross-functional projects.
Previous Experience in Healthcare
Prior to joining Cohere Health, Ashton Brooke Ross worked at Conifer Health Solutions in various roles. Ross served as a Clinical Unit Supervisor from 2018 to 2020 and as a Clinical Authorization Services Supervisor for seven months in 2020. In these positions, Ross played a key role in building and deploying improved internal infrastructure and operational processes for the Provider Relations Team. Ross also worked as a Unit Coordinator at Conifer Health Solutions from 2016 to 2018.
Experience in Customer Service and Sales
Ashton Brooke Ross has a background in customer service and sales, having worked at Envoy Air as a Lead Customer Service Representative from 2012 to 2014 in Birmingham, Alabama. Ross transitioned to a Retail Sales Consultant role at AT&T from 2014 to 2015, also in Birmingham. These experiences contributed to Ross's skills in customer relations and operational processes.
Training and Development Roles
In addition to healthcare roles, Ashton Brooke Ross served as a Training Specialist at InSync Healthcare Solutions from 2020 to 2021 in the Greater Tampa Bay Area. In this position, Ross focused on training and development, further enhancing expertise in operational processes and team dynamics.