Courtne Dixon
About Courtne Dixon
Courtne Dixon is an Intake Specialist at Cohere Health, where she enhances customer experience and ensures HIPAA compliance. She has a diverse background in journalism and education, having worked in various roles including Contributing Editor and English Teacher in both the United States and China.
Work at Cohere Health
Courtne Dixon has been serving as an Intake Specialist at Cohere Health since 2022. In this role, she ensures HIPAA compliance while delivering customer service. She demonstrates a strong understanding of regulatory requirements and employs effective de-escalation strategies to resolve client issues swiftly. Her contributions have led to high client retention rates and improved collaboration within the organization.
Previous Experience in Education
Courtne Dixon has extensive experience in education, having worked as an English Teacher at SeaDragon International Education from 2016 to 2017 and at Haida HR International from 2017 to 2020, both located in Shenzhen, Guangdong, China. Her teaching roles spanned a total of four years, during which she developed skills in communication and cultural exchange.
Background in Journalism
Courtne Dixon has a background in journalism, having worked as a Journalist at Howard University from 2015 to 2016. Additionally, she served as a Contributing Editor and Section Editor at 101 Magazine from 2014 to 2016 in the Washington D.C. Metro Area. These roles provided her with experience in content creation and editorial processes.
Education and Qualifications
Courtne Dixon earned a Bachelor of Arts in Journalism from Howard University, where she studied from 2012 to 2016. Prior to that, she completed her secondary education at Loveless Academic Magnet Program High School, achieving a Lamp Advanced Diploma from 2008 to 2012. Her educational background has equipped her with strong communication and analytical skills.
Achievements in Customer Service
In her current role and previous positions, Courtne Dixon has utilized data-driven insights to identify trends and opportunities for continuous improvement in customer service. She has collaborated on projects that significantly reduced provider friction, enhancing collaboration and customer experience. Her focus on customer satisfaction has been a key aspect of her professional contributions.