Joshua Gallatin
About Joshua Gallatin
Joshua Gallatin is a Manager of Training & Quality at Cohere Health, where he has worked since 2020. He has extensive experience in learning and development, having held various roles at companies such as Xerox and Continuum Global Solutions.
Current Role at Cohere Health
Joshua Gallatin serves as the Manager of Training & Quality at Cohere Health since 2020. In this role, he is responsible for overseeing training programs and ensuring quality standards are met within the organization. His focus is on enhancing employee performance and productivity through effective training methodologies. Gallatin's experience in the call center industry informs his approach to training and development, allowing him to tailor programs that meet the specific needs of adult learners.
Previous Experience at Xerox
Gallatin has a significant background with Xerox, where he held multiple roles from 2012 to 2016. He began as a Training Manager, advancing to Operations Manager, and later served as Learning and Development Manager. During his tenure, he focused on enhancing training programs and operational efficiency. His contributions included developing strategies to improve employee performance and engagement within the organization.
Career Progression in Learning and Development
Joshua Gallatin has built a diverse career in learning and development across various organizations. He worked at Continuum Global Solutions as a Learning and Development Manager and Service Delivery Manager from 2019 to 2020. Prior to that, he served as a Learning and Development Manager at Conduent from 2017 to 2019, where he created and implemented tools to enhance call center productivity and quality. His career began in the call center industry, where he quickly advanced from an agent to an account manager.
Focus on Adult Learning and Training Techniques
Gallatin emphasizes understanding the processes of adult learners in his training approach. He adapts his leadership and training styles to maximize the success of employees. His ongoing engagement with the production floor, including taking phone calls, reflects his commitment to practical training and development. He believes that effective training is crucial for employee growth and organizational success.
Involvement in Process Improvement Initiatives
Throughout his career, Joshua Gallatin has been involved in Six Sigma process improvement programs, particularly during his time at Conduent. His participation in these initiatives highlights his commitment to enhancing operational efficiency and quality within training programs. Gallatin advocates for continuous growth and improvement, which he considers essential for both professional and personal development.