Madison Thompson
About Madison Thompson
Madison Thompson is a Provider Relations Specialist at Cohere Health, where she has worked since 2021. She holds an Associate of Arts degree from Eastern Gateway Community College and has extensive experience in customer service and provider relations.
Work at Cohere Health
Madison Thompson has been employed at Cohere Health as a Provider Relations Specialist since 2021. In this role, she focuses on enhancing provider relationships and ensuring effective communication between the organization and its healthcare providers. Her responsibilities include addressing provider inquiries, facilitating problem resolution, and promoting a positive experience for all stakeholders involved.
Education and Expertise
Madison Thompson studied at Eastern Gateway Community College, where she earned an Associate of Arts degree from 2022 to 2023. Prior to this, she completed her high school education at Fort Hayes Arts and Academic High School, obtaining her diploma in 2015. Her educational background supports her expertise in communication, problem-solving, and customer relations.
Background
Before joining Cohere Health, Madison Thompson gained valuable experience in the healthcare sector. She worked at Molina Healthcare as a Customer Service Representative from 2017 to 2019, where she developed her skills in customer interaction. Following this, she served as a Provider Enrollment Specialist at the Ohio Department of Medicaid from 2019 to 2021, further enhancing her knowledge of provider relations.
Previous Work Experience
Madison Thompson has held various positions that contributed to her professional development. She worked as a Hospital Liaison at DASCO Home Medical Equipment for a brief period in 2021. Her experience at Molina Healthcare and the Ohio Department of Medicaid provided her with a solid foundation in customer service and provider relations, which she continues to utilize in her current role.
Skills and Competencies
Madison Thompson possesses strong skills in oral and written communication, active listening, and problem-solving. She is dedicated to enhancing customer experience by understanding customer needs and providing tailored solutions. Her commitment to efficiency in customer success and education is evident in her approach to her work.