Miles Villanueva
About Miles Villanueva
Miles Villanueva is an Information Systems Specialist with experience in technology support and operations. He has worked at Cohere Health since 2021 and previously held positions at Early Warning® and Apple.
Work at Cohere Health
Miles Villanueva has been employed at Cohere Health as an Information Systems Specialist since 2021. In this role, he manages the New Hire and Separation process, which includes account creation and onboarding/offboarding for new employees. He handles security-related incidents and reports, ensuring that the organization's information systems remain secure. Additionally, he communicates complex technical solutions to all levels of management, facilitating understanding and decision-making. Villanueva also oversees equipment recoupment and allocation for remote employees, ensuring that resources are effectively managed. Furthermore, he provides integration support for the development and implementation of Enterprise architectures to meet evolving client requirements.
Previous Experience at Early Warning®
Before joining Cohere Health, Miles Villanueva worked at Early Warning® for a total of five years. He served as a Technology Operations Specialist from 2016 to 2018 and as a Technology Support Specialist from 2018 to 2021, both positions based in Scottsdale, Arizona. In these roles, he gained experience in technology support and operations, contributing to the organization's technical infrastructure and service delivery.
Experience at Apple
Miles Villanueva worked at Apple as a Senior Technical Advisor from 2013 to 2016 in the Sacramento, California Area. In this capacity, he provided desktop support for Mac OS and Chrome OS, utilizing services such as Jamf and Google Suite. His role involved assisting customers with technical issues and ensuring a high level of service and support.
Education and Expertise
Miles Villanueva earned a Bachelor of Applied Science (BASc) in Business Administration with a focus on Management Information Systems from California State University-Sacramento. He studied from 2011 to 2015, acquiring knowledge and skills relevant to information systems and technology management. His educational background supports his current role in managing information systems and technical operations.