Monica Hines
About Monica Hines
Monica Hines is an Intake Specialist with a diverse background in customer service and healthcare support. She has studied various subjects including Forensic Science, Medical Assistance, and Law, and has held multiple roles in organizations such as Sykes Enterprises and Cohere Health.
Work at Cohere Health
Monica Hines currently serves as an Intake Specialist at Cohere Health. She has held this position since 2021, contributing to the organization's efforts in managing patient intake processes. Her role involves coordinating with healthcare providers and ensuring that patients receive the necessary support and resources.
Education and Expertise
Monica Hines has a diverse educational background. She studied Human Services at Kaplan University, earning an Associate of Applied Science degree from 2009 to 2012. She furthered her education at Daymar College-Owensboro, where she obtained a Licentiate degree in Medical/Clinical Assistant from 2013 to 2014. Additionally, she studied Forensic Science and Technology at Nanyang Technological University, achieving a certificate in 2015. She also completed a certificate in Introduction to Law at the University of Pennsylvania from 2017 to 2018.
Professional Background
Monica Hines has extensive experience in customer service and billing roles. She worked at Sykes Enterprises, Incorporated in various capacities, including Billing Specialist, Team Supervisor, and Customer Service Representative from 2013 to 2018. She also held positions at TeleTech as a Customer Service Representative and at Sam's Club as a Cafe Associate. After her time at Sykes, she worked at Kelly as a Billing Specialist and Technical Support Advisor from 2018 to 2021.
Volunteer Experience
Monica Hines volunteered at Guardian Ad Litem from 2012 to 2014 in Lumberton, NC. During her two years of service, she supported the organization in advocating for the best interests of children in the legal system. This experience contributed to her understanding of human services and legal processes.