Matvey Montvolinsky
About Matvey Montvolinsky
Matvey Montvolinsky is an IT Helpdesk Manager at Coherent Solutions, where he has worked since 2013. He holds a Bachelor of Science in Physics and Electronics from Belarusian State University and has implemented various initiatives that improved team productivity and response times.
Current Role as IT Helpdesk Manager
Matvey Montvolinsky has served as the IT Helpdesk Manager at Coherent Solutions since 2013. In this role, he oversees the help desk operations, ensuring efficient support for IT-related issues. His leadership has contributed to the development and implementation of various initiatives aimed at enhancing team performance and customer satisfaction. Montvolinsky's focus on continuous improvement has led to measurable gains in response times and overall productivity.
Work at Coherent Solutions
Matvey Montvolinsky previously worked at Coherent Solutions as a System Administrator from 2006 to 2013. During this time, he was responsible for managing system operations and providing technical support. His experience in this role laid the groundwork for his current position as IT Helpdesk Manager, where he applies his extensive knowledge of IT systems and support processes.
Education and Expertise
Matvey Montvolinsky earned a Bachelor of Science degree in Physics and Electronics from Belarusian State University, completing his studies from 1993 to 1998. This educational background provides him with a strong foundation in technical concepts and problem-solving skills, which are essential in his current role in IT management.
Achievements in IT Management
In his capacity as IT Helpdesk Manager, Matvey Montvolinsky has implemented several initiatives that have positively impacted the help desk operations. He introduced a new training program for help desk employees, leading to a 20% improvement in response times. Additionally, he organized workshops on advanced troubleshooting techniques for IT staff and developed a motivational framework that increased team productivity by 15%. His introduction of a ticketing system resulted in a 30% reduction in unresolved issues within the first year.