Erin Mc Carthy
About Erin Mc Carthy
Erin McCarthy serves as the Vice President of Customer Success at Cohley, where she has worked in various roles since 2020. With a background in customer success management across multiple organizations, she has developed significant expertise in the field.
Current Role at Cohley
Erin McCarthy serves as the Vice President of Customer Success at Cohley, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction within the New York City Metropolitan Area. Her leadership focuses on enhancing customer experiences and driving retention strategies.
Previous Experience at Cohley
Prior to her current role, Erin McCarthy worked at Cohley in various capacities. She began as a Senior Customer Success Manager and Team Lead for four months in 2021. She then transitioned to the role of Customer Success Manager from 2020 to 2021 for seven months. Following that, she served as the Director of Customer Success from 2021 to 2023, contributing to the development and execution of customer success strategies.
Professional Background in Customer Success
Erin McCarthy has a strong background in customer success management. She worked as a Client Success Manager at Vesta from 2019 to 2020, and as a Customer Success Manager at Ellevation Education from 2018 to 2019. Her experience in these roles has equipped her with skills in client relationship management and customer support.
Early Career and Education
Erin McCarthy began her career as an Office Manager at Raw Art Works, where she worked from 2011 to 2014. She later served as a Senior Development Manager at Let's Get Ready from 2014 to 2018. Erin holds a Bachelor of Arts degree from the Fashion Institute of Technology, which she completed from 2007 to 2011.