Heidi Martinez, M.S.
About Heidi Martinez, M.S.
Heidi Martinez, M.S., serves as the Enterprise Customer Success Manager at Cohley, where she has worked since 2024. With over 13 years of experience in account management and client success across the Tech/SaaS and Digital Media industries, she has held various roles at companies such as Ceros and Haymarket Media Group.
Work at Cohley
Heidi Martinez currently serves as the Enterprise Customer Success Manager at Cohley, a position she has held since 2024. Based in New York, New York, she focuses on enhancing customer satisfaction and ensuring successful adoption of the company's services. Her role involves managing enterprise-level accounts and fostering strong relationships with clients to drive retention and growth.
Previous Experience in Customer Success
Before joining Cohley, Heidi Martinez accumulated extensive experience in customer success roles. She worked at Ceros as a Senior Customer Success Manager for four months in 2020 and as a Customer Success Manager for one year from 2019 to 2020. Additionally, she served as an Account Executive Team Lead at Ceros from 2022 to 2023, further solidifying her expertise in managing client relationships and driving account success.
Educational Background
Heidi Martinez earned her Master of Science (M.S.) in Publishing: Digital and Print Media from New York University, completing her studies from 2010 to 2012. She also holds a Bachelor of Arts (B.A.) in English from the University of Florida, where she studied from 2006 to 2008. Her educational background supports her professional focus on account management and client success.
Specializations and Skills
Heidi Martinez specializes in account management, sales, client success, and marketing. Her skills include direct sales, retention and renewals, and expanding client accounts. She is passionate about building meaningful relationships with clients, which is essential in her current role and throughout her career in the Tech/SaaS and Digital Media and Publishing industries.
Career History
Heidi Martinez has over 13 years of experience in various roles across the Tech/SaaS and Digital Media and Publishing sectors. Her career includes positions such as Territory Sales Associate at Cbeyond, Senior Account Manager at mitú, and Marketing Communications & Program Manager at Haymarket Media Group. This diverse background has equipped her with a comprehensive understanding of client needs and industry dynamics.