Kafi M.
About Kafi M.
Kafi M. is a Customer Success Manager with a background in customer experience and public relations. She has worked in various roles across multiple organizations, advocating for customer feedback integration to improve business strategies.
Current Role at Cohley
Kafi M. serves as a Customer Success Manager at Cohley, a position held since 2019. In this role, Kafi focuses on enhancing customer satisfaction and ensuring that clients receive optimal value from the company's services. Kafi's responsibilities include advocating for customer feedback integration into business strategies, which aims to improve overall customer experience.
Previous Experience in Customer Success
Prior to joining Cohley, Kafi M. worked as the Manager of Customer Success at Function of Beauty from 2018 for 11 months. This role involved managing customer relationships and implementing strategies to enhance client satisfaction. Kafi also has experience as a Customer Success Manager, demonstrating a strong commitment to improving customer interactions and outcomes.
Educational Background
Kafi M. holds a Master of Science in Management from Alma Mater Studiorum – Università Di Bologna, completed between 2014 and 2016. Kafi also earned a Bachelor of Science in Apparel Design from Cornell University, where studies took place from 2009 to 2013. Additionally, Kafi attended Hunter College High School from 2003 to 2009.
Internship Experience
Kafi M. has gained diverse experience through various internships. In 2010, Kafi interned as a Finance Intern at NYC Human Resources Administration for two months. In 2011, Kafi worked as a Men's Showroom Public Relations and Social Media Intern at Factory PR for three months. Kafi also served as a Communications Intern at NYC Human Resources Administration in 2012 for one month.
Advocacy for Customer Feedback
Kafi M. is an advocate for integrating customer feedback into business and technical strategies. This approach aims to enhance the customer experience by ensuring that client insights are considered in decision-making processes. Kafi has a strong track record of implementing process improvements based on customer insights, which reflects a commitment to customer-centric practices.