Daniel O'larey
About Daniel O'larey
Daniel O'larey is a Support Team Lead at CoinTracker, with a background in customer support and incident remediation. He has held various roles in organizations such as Airbnb, Trillium Family Services, and Cash App, and holds a Bachelor's degree in Political Science and Psychology from the University of Oregon.
Current Role at CoinTracker
Daniel O'larey serves as the Support Team Lead at CoinTracker, a position he has held since 2022. In this role, he oversees support operations and ensures that customer inquiries are addressed effectively. His experience in customer support and incident management contributes to the team's efficiency and responsiveness.
Previous Experience at Airbnb
Daniel O'larey worked at Airbnb in various capacities from 2015 to 2022. He served as a Claims Supervisor for five years in Dublin, Ireland, where he managed claims processes. He later transitioned to the role of Incident Remediation Analyst for three months in Portland, Oregon, focusing on resolving incidents and improving service delivery.
Background in Child and Family Services
Before his tenure at Airbnb, Daniel O'larey gained experience in child and family services. He worked at Trillium Family Services as a Skills Trainer from 2011 to 2014 and as a Child & Adolescent Treatment Specialist from 2010 to 2011. Additionally, he served as a Family Care Coordinator at Maple Star Oregon from 2014 to 2015, where he coordinated care for families in need.
Education and Academic Background
Daniel O'larey studied at the University of Oregon, where he earned a Bachelor of Science degree in Political Science and Psychology. His academic journey spanned four years from 2006 to 2010, providing him with a foundation in social sciences that informs his professional roles.
Experience at Cash App
In 2021, Daniel O'larey worked at Cash App as a Customer Success Manager for nine months in Portland, Oregon. In this role, he focused on enhancing customer satisfaction and ensuring effective communication between the company and its users.