Ettore Trozzi
About Ettore Trozzi
Ettore Trozzi is a Senior Product Support Specialist currently working at CoinTracker in Italy. He has a diverse background in customer support and education, having held positions at companies such as Too Good To Go, Stocard, and Apple, and has pursued extensive studies in language education and business management.
Work at CoinTracker
Ettore Trozzi serves as a Senior Product Support Specialist at CoinTracker, a role he has held since 2022. His responsibilities include providing expert support for product-related inquiries and assisting users with their experience on the platform. CoinTracker specializes in cryptocurrency portfolio tracking and tax reporting, and Trozzi's role is integral to ensuring customer satisfaction and effective product usage.
Previous Experience in Customer Support
Before joining CoinTracker, Trozzi accumulated extensive experience in customer support roles. He worked at Too Good To Go as a Customer Success Specialist from 2019 to 2020 in Milano, where he focused on enhancing customer satisfaction. In 2021, he served as a Customer Support Manager at Stocard for two months in Mannheim and as a Customer Success Manager at Taxfix for seven months in Berlino. His background in these positions has equipped him with valuable skills in customer engagement and support.
Educational Background
Trozzi has a diverse educational background. He studied at the Ontario Institute for Studies in Education at the University of Toronto, earning a qualification in Teaching English as a Second Language. He also attended Brigham Young University - Idaho, where he is pursuing a Bachelor of Applied Science in Applied Business Management from 2023 to 2026. Additionally, he has completed studies at NILE, The Open University, and BYU-Pathway Worldwide, focusing on English Language and Literature and classroom activities.
Professional Development and Courses
Trozzi is committed to professional development, having completed over 26 courses on various subjects. His coursework includes topics such as customer support, data analytics, Zendesk, blockchain, and inclusion and diversity. This dedication to continuous learning reflects his passion for enhancing his skills and knowledge in the field of customer support and beyond.
Newsletter on Customer Experience
Trozzi curates a free Substack newsletter titled 'One Customer A Day,' which focuses on customer support and customer experience. This initiative showcases his commitment to sharing insights and best practices in the customer support industry, contributing to the broader conversation about enhancing customer interactions.