River I.
About River I.
River I. is a Senior Product Support Specialist at CoinTracker, with extensive experience in product support and management roles across various companies. His background includes leadership positions at AssetWorks LLC and Needles Case Management Software, where he developed a strong understanding of customer needs and contributed to digital platform development.
Work at CoinTracker
River I. has been employed at CoinTracker as a Senior Product Support Specialist since 2021. In this role, River actively engages in curating and publishing critical time-sensitive information for users and internal staff, serving as a support liaison. River's contributions are essential in fostering a supportive environment within the company, particularly in a hypergrowth startup setting.
Previous Experience at AssetWorks LLC
Before joining CoinTracker, River I. worked at AssetWorks LLC as Director/Managing Director from 2015 to 2021. This six-year tenure in the Washington DC-Baltimore Area involved overseeing operations and utilizing a deep understanding of customer needs to enhance service delivery and platform development.
Experience at Needles Case Management Software
River I. served as a Senior Software Analyst at Needles Case Management Software from 2006 to 2012. During this six-year period in Owings Mills, Maryland, River focused on analyzing software solutions and improving user experiences, contributing to the overall effectiveness of the software.
Background in IT Support at Sylvan Learning Centers
River I. began their career in IT support at Sylvan Learning Centers, where they held the position of Senior Help Desk Analyst/Team Leader from 2005 to 2006. This role involved leading a team and providing technical support, which laid the foundation for River's expertise in customer service and technical problem-solving.
Education and Expertise
River I. earned a Bachelor's degree in Liberal Arts and Sciences, General Studies and Humanities from Saint Mary's Academy and College, studying from 1991 to 1995. This educational background supports River's comprehensive understanding of diverse fields and enhances their ability to lead diverse global teams effectively.