Samuel Carlos
About Samuel Carlos
Samuel Carlos is a Technical Support Lead at CoinTracker, where he manages the support readiness program and facilitates customer feedback for product improvements. He has a diverse background in technical support and operations management, with previous roles at CoinTracker, OpenSesame, and Anytime Fitness.
Current Role at CoinTracker
Samuel Carlos serves as the Technical Support Lead at CoinTracker, a position he has held since 2023. In this role, he manages the support readiness program, ensuring that the support team is equipped to handle technical challenges. He also oversees the bug triage processes, which prioritize and resolve technical issues efficiently. His responsibilities include acting as a liaison between engineering, product, and design teams to facilitate streamlined technical escalations.
Previous Experience at CoinTracker
Prior to his current role, Samuel Carlos worked at CoinTracker as a Senior Product Support Specialist from 2022 to 2023. During this time, he contributed to enhancing customer support and addressing product-related inquiries. His experience in this position laid the groundwork for his current leadership role in technical support.
Experience at OpenSesame
Samuel Carlos held multiple positions at OpenSesame, including Product Support Specialist II and Product Support Specialist I. He worked as a Product Support Specialist II for five months in 2021 and as a Product Support Specialist I for one year from 2020 to 2021. Additionally, he served as an ERG Lead - Juntos from 2020 to 2021, where he focused on fostering an inclusive workplace environment.
Educational Background
Samuel Carlos studied at George Fox University, where he earned a Bachelor of Allied Health (B.S.) degree in Health Services/Allied Health/Health Sciences from 2011 to 2015. He is currently pursuing a Bachelor of Science in Computer Science at the College of Engineering – Oregon State University, with an expected completion date in 2027.
Early Career and Other Roles
Before his roles in technical support, Samuel Carlos worked as an Operations Manager at Anytime Fitness from 2015 to 2017. He also served as a Rehabilitation Specialist at Living Well Therapy for six months in 2015. His early career included a position as a Resident Assistant at George Fox University from 2012 to 2014, where he supported student life on campus.