Jennifer Defilippis
About Jennifer Defilippis
Jennifer Defilippis - Vice President, Integrations and Centralized Operations
Jennifer Defilippis currently holds the role of Vice President, Integrations and Centralized Operations, with nearly 15 years of experience in the auto collision industry. Her career has spanned significant tenures with some of the largest national groups like Gerber, Caliber, and Service King. In her current role, she is responsible for overseeing integrations and centralized operations, ensuring streamlined processes and improved operational efficiency within the company.
Jennifer Defilippis' Experience in the Auto Collision Industry
Jennifer Defilippis has accumulated almost 15 years of progressive operations experience in the auto collision industry. Her notable career has involved working with leading national groups such as Gerber, Caliber, and Service King. She has established herself as a key figure in operational integration, process development, and departmental training within the industry.
Jennifer Defilippis' Leadership at Service King
While at Service King, Jennifer Defilippis led process and development training efforts, significantly impacting the career launches of nearly 300 new estimators under the Estimator Development Program she managed. She also built two crucial centralized departments—Estimating and Closing RO Files—from the ground up. These initiatives improved overall operational efficiency by streamlining process development, training, and implementation for estimating and RO file-closings.
Jennifer Defilippis as Business Process Liaison
Jennifer Defilippis has served as the business process liaison between operations and IT, a critical role facilitating the creation and oversight of all CCC management processes and system controls in collaboration with Operational Leadership. Her work includes playing a pivotal role in key company initiatives like the rollout of the CCC management system, impacting all 330 locations and 6,500 teammates.
Jennifer Defilippis' Certifications and Training
Jennifer Defilippis holds several certifications that underscore her expertise in project management and the auto collision industry. She is certified as a Project Management Professional through PMI-ACP and holds the Vale estimating certification, along with multiple other training certifications. These qualifications supplement her extensive experience and contribute to her leadership in operational and process excellence.