Robert Guzman
About Robert Guzman
Robert Guzman is an Operations Associate at The Colony Group, where he has worked since 2022. He has a diverse background in customer service and operations, having held various roles in organizations such as Florida Citrus Sports, Sabre Corporation, Orlando Magic, and Robinhood.
Work at Colony
Robert Guzman has been employed as an Operations Associate at The Colony Group since 2022. In this role, he is responsible for managing various operational tasks and ensuring efficient service delivery. His work involves utilizing multiple programs to handle account and client data, including documents, activity spreadsheets, and tax forms. Guzman focuses on providing exceptional service to clients by accurately identifying and addressing potential inquiries or issues.
Previous Experience
Prior to his current position, Robert Guzman held several roles in the hospitality and financial sectors. He worked as a Hospitality Suite Intern at Florida Citrus Sports for one month in 2018. He then served as an Associate ONE Sales Agent at Sabre Corporation from 2018 to 2020. Additionally, he was the Legendary Guest Services Team Lead for the Orlando Magic NBA Team from 2016 to 2021. Guzman also worked as an Account Operations Associate at Robinhood from 2020 to 2022, where he addressed financial inquiries related to app functions and asset movements.
Education and Expertise
Robert Guzman studied at Seminole State College of Florida, where he earned an Associate's degree from 2015 to 2018. He then attended the University of Central Florida, achieving a Bachelor of Science in Integrated Business from 2018 to 2023. His educational background provides him with a solid foundation in business principles, which he applies in his operational roles.
Skills and Responsibilities
In his professional roles, Robert Guzman engages in solving complex financial inquiries, including ACH restrictions, ACAT transfers, corporate actions, and issues related to stocks and cryptocurrencies. He communicates effectively through email to resolve client concerns. Guzman is adept at utilizing various software programs to manage and organize client data, ensuring accuracy and efficiency in his work.