Amy Gharst
About Amy Gharst
Amy Gharst is a Customer Onboarding Manager at Column, where she has worked since 2021. With a background in operations and customer support, she has developed processes to enhance onboarding efficiency and emphasizes self-awareness in her leadership style.
Current Role at Column
Amy Gharst serves as the Customer Onboarding Manager at Column, a position she has held since 2021. In this role, she focuses on enhancing the efficiency of customer onboarding processes. She develops new processes and collaborative workflows aimed at improving the accuracy and speed of account implementation. Her work involves refining the methods used to gather customer requirements, ensuring a smoother transition for clients.
Previous Experience at Order Desk
Prior to her current role, Amy worked at Order Desk from 2016 to 2021 as Operations Lead and Support Manager. During her five years there, she was responsible for overseeing operational processes and providing support to customers. Her experience in this role contributed to her understanding of customer needs and operational efficiency.
Experience at Squarespace
Amy Gharst was employed at Squarespace from 2014 to 2016 as a Shift Lead and Expert. Based in Portland, Oregon, she played a key role in customer support and team leadership. Her responsibilities included guiding team members and ensuring high-quality service for customers.
Educational Background
Amy holds a Bachelor of Architecture (BArch) from The University of Kansas, where she studied from 1999 to 2004. Additionally, she earned a Master of Design Science in Design Computing from the University of Sydney, completing her studies in 2008. Her educational background provides a foundation for her work in customer onboarding and operational management.
Leadership Approach
In her leadership role, Amy emphasizes thoughtful self-awareness and motivation. She focuses on helping teams overcome obstacles and effectively address operational challenges. Her ability to create and lead teams is a significant aspect of her professional approach.