Selina Renfrow
About Selina Renfrow
Selina Renfrow is a Customer Support Associate with a diverse background in communications and customer success. She has held various roles in organizations such as Shaw Communications, Helm, and The Calgary Herald, and has a strong educational foundation in Business Administration and Journalism.
Current Role at Column
Selina Renfrow serves as a Customer Support Associate at Column, a position she has held since 2022. In this role, she has achieved a Customer Satisfaction (CSAT) score of 89 percent, reflecting her effectiveness in addressing customer inquiries. She has implemented a prioritization process to ensure the prompt resolution of customer concerns. Additionally, Selina collaborates with her teammates to document internal processes, which aids in onboarding new team members and enhancing overall team performance.
Previous Experience in Customer Support
Before joining Column, Selina worked at Helm | Cash Flow App as a Customer Advocate from 2021 to 2022. Her role focused on customer success, where she contributed to improving customer experiences. She also held a position as a Communications Director at The Grain Exchange Bakery & Pizzeria from 2017 to 2018, and as a Bookkeeper at Twenty Eighty for three months in 2022. These roles provided her with a diverse background in customer support and communication.
Background in Media and Communications
Selina has a strong background in media and communications, having worked as a Producer/Showrunner at Shaw Communications from 2011 to 2015. During this time, she produced a television show with no budget while managing multiple freelance assignments. Additionally, she gained experience as an Editorial Assistant at The Calgary Herald from 2007 to 2011 and as an Editorial Intern at RedPoint Media for Avenue magazine in 2010.
Education and Qualifications
Selina Renfrow studied at Mount Royal University, where she earned an Applied Bachelor of Communications in Journalism from 2005 to 2010. She furthered her education at Bow Valley College, obtaining a Certificate in Business Administration and Management from 2020 to 2021. While completing her studies, she built a customer education program specifically for accountants and bookkeepers, showcasing her commitment to professional development.
Roles in Program Facilitation and Communication
In addition to her customer support roles, Selina worked as a Program Facilitator at Momentum from 2019 to 2020. She also served as a Communications Assistant at Calgary Counselling Centre for three months in 2009. These positions allowed her to develop skills in program management and effective communication, contributing to her overall professional expertise.