Adriene Gould, Pmp
About Adriene Gould, Pmp
Adriene Gould is an ERP Application Support Manager at Comfort Systems USA, where she has worked since 2023. She has a background in project management and extensive experience in ERP application support, having previously held roles at CCC Group, Inc. and Pioneer Energy Services.
Work at Comfort Systems USA
Adriene Gould serves as the ERP Application Support Manager at Comfort Systems USA, a position she has held since 2023. In this role, she manages ERP applications for 27 operating companies. Prior to her current title, she worked as an ERP Application Support Subject Matter Expert (SME) at the same company from 2021 to 2023. Her contributions have led to significant improvements in the efficiency of ERP application issue resolution.
Education and Expertise
Adriene Gould has pursued extensive education in project management and business administration. She has been studying Project Management at the University of California, Irvine Division of Continuing Education since 2019. Previously, she earned a Bachelor of Applied Science in Business Administration with a focus on Management Information Systems from Wayland Baptist University between 2011 and 2013. Additionally, she holds an Associate's degree in Business Administration from San Antonio College, which she completed from 2003 to 2009.
Background
Before joining Comfort Systems USA, Adriene Gould accumulated diverse experience in various roles. She worked at CCC Group, Inc. as Operations Support Program Manager from 2019 to 2021 and as a Business Analyst from 2014 to 2019. She also served as an ERP Systems Analyst at Pioneer Energy Services for seven months in 2019. This background has equipped her with a strong foundation in ERP applications and operational support.
Achievements in ERP Management
Adriene Gould has achieved notable results in her management of ERP applications. She successfully reduced the time to resolve ERP application issues by 42%, decreasing the average resolution time from 8.06 days to 4.65 days. Additionally, she improved response times to ERP application issues by 64%, lowering the average response time from 15.07 hours to 5.44 hours. These improvements reflect her effectiveness in enhancing operational efficiency.