Andrew James
About Andrew James
Andrew James serves as the Director of Operations at Command Alkon in the United Kingdom, a position he has held since 2019. With a background in various managerial roles within the company and a strong focus on customer care, he has developed robust strategies for success in the Business to Business marketplace.
Work at Command Alkon
Andrew James has served as the Director of Operations at Command Alkon since 2019, contributing to the company's operations in the United Kingdom. Prior to this role, he held various positions within the organization, including Programme Manager from 2013 to 2016, and Implementation Manager for EMEA and Asia from 2011 to 2013. His tenure at Command Alkon reflects a commitment to operational excellence and customer engagement.
Education and Expertise
Andrew James studied at The Open University, where he completed a Certificate in Management and achieved a Post Graduate qualification in 1997. He also holds a BEng in Mineral Processing and Pavement Engineering from Leeds Metropolitan University, obtained between 1991 and 1994. Additionally, he earned a Diploma in Electrical, Electronic, and Mechanical Engineering from Halesowen College from 1989 to 1991. His educational background supports his expertise in operations management and engineering.
Background
Andrew James has a diverse professional background, beginning his career as a Management Trainee at Tarmac from 1989 to 1994. He has held various roles in customer service and sales, including positions at Midland Quarry Products and Hanson. His experience spans multiple sectors, including manufacturing and service organizations, where he has developed a strong focus on customer care and quality.
Achievements
Throughout his career, Andrew James has demonstrated a sustained record of success in the Business to Business marketplace. He is known for creating robust strategies that translate vision into achievements, utilizing a participative leadership approach. He manages a team of 35 staff across four offices in EMEA and Asia, showcasing his capability in team leadership and operational management.
Customer Relationship Management
Andrew James has extensive experience in managing customer relationships at the senior executive level. His passion for customer care is evident through his excellent communication skills and his ability to foster strong connections within the business environment. This expertise has been a key component of his roles at Command Alkon and previous organizations.