Bob Holbrooks
About Bob Holbrooks
Bob Holbrooks serves as the Vice President of Support Services at Command Alkon, where he has significantly improved case resolution times and customer satisfaction. He has a background in operations and technology, with previous roles at Command Alkon and a strong educational foundation in Educational/Instructional Technology.
Current Role at Command Alkon
Bob Holbrooks serves as the Vice President of Support Services at Command Alkon, a position he has held since 2022. In this role, he has successfully reduced the overall case resolution time, with 60% of customer issues being resolved within 24 hours of origination. He has also achieved a 58% reduction in Average Speed of Answer over a 12-month period. His leadership has led to the implementation of strategies that reduced regrettable employee attrition by 50% year-over-year.
Previous Experience at Command Alkon
Prior to his current role, Bob Holbrooks worked at Command Alkon as Vice President of North America Operations from 2021 to 2022. He also served as Director of Operations for Plant Automation Solutions from 2018 to 2021, based in Dublin, Ohio. During his tenure, he contributed to various operational improvements and customer service initiatives.
Educational Background
Bob Holbrooks completed his high school education at Bishop Ready High School from 1992 to 1995. He then attended The Ohio State University, where he studied Educational/Instructional Technology and earned a Bachelor of Science (BS) degree from 1996 to 2001.
Publications and Contributions
Bob Holbrooks authored and published Command Alkon's first Support Services Guide, which serves to help customers understand the company's Customer Support offerings. He also led the introduction of Command Alkon's Voice of Customer program, which achieved a first-year Support Services Customer Satisfaction (CSAT) score of 93%.