Cintia Ponce
About Cintia Ponce
Cintia Ponce is a Software Support Specialist with extensive experience in customer and technical support roles. She has worked for several organizations, including Command Alkon, BP, and First Midwest Bank, and holds a bachelor's degree from DeVry University.
Current Role at Command Alkon
Cintia Ponce has been employed at Command Alkon since 2016, where she serves as a Software Support Specialist. In this role, she provides technical assistance and support for software applications, ensuring that clients receive effective solutions to their software-related issues. Her experience in this position spans over eight years, during which she has developed a strong understanding of the software products offered by the company.
Previous Experience in Technical Support
Prior to her current role, Cintia worked as a Technical Support Specialist at BP from 2015 to 2016 in London, England. This position involved providing technical assistance and resolving issues related to BP's systems and software. Her experience in technical support has contributed to her skill set in troubleshooting and client communication.
Customer Service Background
Cintia has a background in customer service, having worked as a Customer Service Representative at First Midwest Bank from 2014 to 2015. In this role, she handled customer inquiries and provided support for banking services. Additionally, she briefly worked at CPT Network Solutions in 2014 for four months, where she was involved in service-related tasks.
Educational Qualifications
Cintia studied at City Colleges of Chicago - Harold Washington College from 2005 to 2008, completing a three-year program. She later attended DeVry University, where she earned a bachelor's degree from 2011 to 2015, completing a four-year program. She also studied at DeVry University from 2011 to 2013 for two years, further enhancing her educational background.
Experience in Social Media Moderation
In addition to her technical and customer service roles, Cintia worked as a Social Media Moderator at Redbox from 2012 to 2013 for four months. This position involved managing and moderating social media interactions, contributing to her diverse skill set in communication and customer engagement.