Daniel Martinez
About Daniel Martinez
Daniel Martinez is a Software Support Engineer currently employed at Command Alkon in Bogotá, Colombia. He has extensive experience in technical support roles, having previously worked at Sutherland and SYKES in various capacities.
Current Role at Command Alkon
Daniel Martinez serves as a Software Support Engineer at Command Alkon, a position he has held since 2021. He works in Bogotá, Distrito Capital, Colombia. In this role, he is responsible for providing technical support and solutions related to software products, ensuring customer satisfaction and efficient operation of the software systems.
Previous Experience at Sutherland
Prior to his current role, Daniel Martinez worked at Sutherland in various capacities. He served as a Payment Consultant from 2018 to 2019 and as a Client Consultant from 2016 to 2017, both in Barranquilla, Atlántico, Colombia. Additionally, he worked as a Technical Support Analyst from 2017 to 2018, gaining experience in customer service and technical support.
Experience at SYKES
Daniel Martinez was employed at SYKES as a Support Engineer Tier 1 from 2019 to 2021, also in Barranquilla, Atlántico, Colombia. In this role, he provided first-level technical support, addressing customer inquiries and troubleshooting issues related to software and hardware.
Educational Background
Daniel Martinez has a solid educational foundation. He studied at Servicio Nacional de Aprendizaje (SENA), where he earned a Tecnicatura in Commercial Advisory and Financial Institution Operations. He also completed a Tecnicatura in Maintenance of Informatic Devices at Tecnicor. Additionally, he attended Colombo Americano, where he completed an English course focused on teaching English as a foreign language.
Early Career at Banco de Occidente
In 2015, Daniel Martinez worked as a Temporary Administrative Assistant at Banco de Occidente in Barranquilla, Atlántico, Colombia. His role involved supporting administrative tasks, contributing to the efficient operation of the bank during his tenure of 11 months.