Katherine Ferranti Cholich
About Katherine Ferranti Cholich
Katherine Ferranti Cholich serves as the Lead Technical Writer at Command Alkon, a position she has held since 2023. With extensive experience in technical writing and content development, she has worked for various companies, including eScribers, LLC, Twilio Inc., and Mediaocean.
Work at Command Alkon
Katherine Ferranti Cholich serves as the Lead Technical Writer at Command Alkon, a position she has held since 2023. In this role, she is responsible for creating and managing technical documentation that supports the company's software solutions. Her expertise in technical writing contributes to the clarity and usability of the documentation, ensuring that users can effectively understand and utilize the products offered by Command Alkon.
Previous Experience in Technical Writing
Prior to her current role, Katherine worked as a Technical Writer at Twilio Inc. from 2021 to 2022. She also held a Technical Writer position at Mediaocean from 2005 to 2011, where she developed documentation for various software applications. Additionally, she worked at Wachovia Securities from 1999 to 2005, further enhancing her skills in technical writing and documentation. Her diverse experience across different companies has equipped her with a strong foundation in the field.
Education and Expertise
Katherine Ferranti Cholich holds a Bachelor of Science degree from Virginia Polytechnic Institute and State University. She also achieved an Associate of Occupational Studies from the Swedish Institute College of Health Sciences. Her educational background supports her expertise in technical writing, content development, and information architecture, allowing her to effectively collaborate with technical teams and produce high-quality documentation.
Achievements in Content Development
Katherine has successfully implemented a comprehensive archiving project that archived over 4,000 pages of outdated content, significantly improving content quality. She developed a self-service library of content development resources, which included templates and writing tips, leading to a 25% increase in views quarter over quarter. Her initiatives demonstrate her ability to enhance content governance processes and improve information architecture in her roles.
Background in Training and Coordination
Before her career in technical writing, Katherine worked as a Training and Performance Improvement Coordinator at Fort James Corporation from 1996 to 1998. This role involved coordinating training programs and improving performance within the organization. Her background in training complements her technical writing skills, as it provides her with insights into effective communication and instructional design.