Oscar Rodriguez
About Oscar Rodriguez
Oscar Rodriguez serves as an Apex Support Tier 2 at Command Alkon, where he has worked since 2020. He has a diverse background in IT support and customer service, with previous roles at Command Alkon, Sam's Club, and Sporting Kansas City.
Current Role at Command Alkon
Oscar Rodriguez currently serves as an Apex Support Tier 2 at Command Alkon, a position he has held since 2020. In this role, he provides after-hours support to ensure continuous customer service and issue resolution. He maintains a ticketing system to effectively track and communicate the status of service calls, which enhances transparency and customer satisfaction. His responsibilities also include assisting with Quality Assurance efforts, contributing to the improvement of software reliability and performance.
Previous Experience at Command Alkon
Oscar Rodriguez has extensive experience at Command Alkon, where he worked in various capacities. He served as a Software Support Specialist from 2018 to 2020 and as an Apex Implementation Consultant from 2014 to 2018. His tenure at Command Alkon spans a total of six years, during which he developed a broad technical skill set, analyzing problems related to client applications, desktop software, or workstation hardware.
Education and Qualifications
Oscar Rodriguez studied at Kansas State University Polytechnic Campus, where he earned multiple degrees, including a Bachelor of Science in Computer Systems and a Bachelor of Science in Technology Management. He also achieved an Associate degree in Applied Business from the same institution. His educational background provides a strong foundation in technology and business principles, which supports his professional roles.
Early Career and Other Roles
Before his current position, Oscar Rodriguez held several roles that contributed to his professional development. He worked as an Electronics Sales Associate at Sam's Club, a Management Intern at the same company, and an IT Specialist at Occk Inc. He also gained experience as a Box Office Staff member at Sporting Kansas City and as a Student Technician at Kansas State University Polytechnic Campus. These roles helped him build a diverse skill set in customer service and technical support.
Language Proficiency
Oscar Rodriguez is fluent in Spanish, which enhances his ability to communicate effectively with Spanish-speaking clients and colleagues. This language proficiency allows him to provide better support and foster stronger relationships within diverse teams and client bases.