Steven Lopez
About Steven Lopez
Steven Lopez is a Software Support Specialist with extensive experience in technical support roles, currently employed at Command Alkon in Bogotá, Colombia since 2021. He has previously worked for major companies such as Siemens, NetApp, Microsoft, and Cisco.
Work at Command Alkon
Steven Lopez has been employed at Command Alkon since 2021, serving as a Software Support Specialist. In this role, he provides technical support and assistance to clients, ensuring the effective use of software solutions. His position is based in Bogotá, Distrito Capital, Colombia. Lopez's responsibilities include troubleshooting software issues, guiding users through technical processes, and enhancing customer satisfaction through effective support.
Previous Technical Support Experience
Prior to his current role, Steven Lopez gained significant experience in help desk positions at Siemens and NetApp. His work in these companies allowed him to develop a strong foundation in technical support. Additionally, he worked at Sutherland as an Ingeniero de soporte for seven months in 2019, where he further honed his skills in providing technical assistance.
Commercial and Post-Sales Roles
Steven Lopez has experience in commercial and post-sales roles with major technology brands, including Microsoft and Cisco. This background has equipped him with a comprehensive understanding of customer needs and the technical aspects of software solutions, allowing him to effectively support clients in their post-purchase experience.
Education and Training
Steven Lopez studied at Universidad del Valle in Colombia, focusing on Comunicación, periodismo y actividades afines. He achieved a técnico en sistemas in 2005, completing a program that lasted 11 months. This educational background provided him with foundational knowledge in systems and communication, which supports his current role in technical support.