Timothy Roeckel
About Timothy Roeckel
Timothy Roeckel serves as the Vice President of Global Customer Support at Command Alkon, bringing extensive experience in customer operations and project management from previous roles at companies like RingCentral and Level 3 Communications.
Current Role at Command Alkon
Timothy Roeckel serves as the Vice President of Global Customer Support at Command Alkon. He has been in this position since 2024, operating remotely from the Denver Metropolitan Area. In this role, he is responsible for overseeing customer support strategies and ensuring high-quality service delivery to clients.
Previous Experience at RingCentral
Prior to his current role at Command Alkon, Timothy Roeckel worked at RingCentral as the Assistant Vice President of Customer Support. He held this position for one year, contributing to the company's customer support initiatives while based in Denver, Colorado. His experience at RingCentral included leadership in global support programs.
Career Background in Telecommunications
Timothy Roeckel has extensive experience in the telecommunications industry. He worked at Level 3 Communications in various roles, including Senior Director of Customer Operations and Senior Director of Customer Care, from 2012 to 2016. His tenure at tw telecom as Manager of Customer Project Management from 2008 to 2010 further solidified his expertise in customer service management.
Technical and Financial Expertise
Timothy Roeckel possesses technical certifications that enhance his leadership capabilities in technology and customer experience. He has financial management experience, overseeing operating expenses that exceed $100 million annually. His background includes leading multi-million-dollar infrastructure projects and customer implementations.
Education and Skills
Timothy Roeckel studied at Lindenhurst. He has demonstrated a strong ability to adapt communication styles to engage effectively with diverse audiences, ranging from individual contributors to executive leadership. He has a proven track record of building consensus and fostering team culture within globally distributed teams.