Brittany Barnes
About Brittany Barnes
Brittany Barnes is a Customer Engagement Specialist with a diverse background in customer support and management. She has worked in various roles across the retail and service industries and holds certifications in fashion styling and commercial photography.
Current Role as Customer Engagement Specialist
Brittany Barnes currently serves as a Customer Engagement Specialist at CommentSold, a position she has held since 2022. In this role, she focuses on enhancing customer engagement strategies, utilizing her expertise to improve interactions and satisfaction among users. Her work involves implementing effective communication techniques and leveraging data to understand customer needs.
Previous Experience at CommentSold
Before her current position, Brittany worked at CommentSold as a Technical Support Specialist from 2021 to 2022. During her 11-month tenure, she provided technical assistance to customers, addressing inquiries and troubleshooting issues. This experience contributed to her understanding of customer needs and technical challenges within the platform.
Background in Customer Support at Toastmasters International
Brittany served as a Club and Member Support Representative II at Toastmasters International from 2020 to 2021. In this role, she supported club operations and member engagement, helping to foster a positive environment for communication and leadership development. Her experience here enhanced her skills in customer service and community building.
Educational Qualifications in Diverse Fields
Brittany possesses a diverse educational background. She studied at the New York Institute of Art and Design, earning a Fashion Styling Certification from 2020 to 2021. Additionally, she attended Arapahoe Community College, where she achieved an Associate of Arts in Commercial Photography from 2017 to 2021. Her studies also include Sociology at Oregon State University and Women's Studies at Metropolitan State University of Denver.
Experience in Retail and Service Industries
Brittany has a history of working in both retail and service industries. She was a Merchandise Team Manager at Macy's from 2005 to 2010, overseeing merchandise management. Additionally, she worked as a Taproom Manager at Platt Park Brewing from 2014 to 2019, where she managed operations and customer service in a brewery setting. This diverse experience contributes to her customer engagement expertise.