Dani Arnold ðŸ’
About Dani Arnold ðŸ’
Dani Arnold is a Customer Support Manager at CommentSold, where she has worked since 2021. With over two decades of experience in customer support across various industries, she has held multiple leadership roles that emphasize enhancing customer experience.
Work at CommentSold
Dani Arnold has been serving as the Customer Support Manager at CommentSold since 2021. In this role, Dani oversees customer support operations, ensuring that clients receive effective assistance and solutions. The focus is on enhancing the overall customer experience, which aligns with Dani's extensive background in customer support management.
Previous Experience in Customer Support
Prior to joining CommentSold, Dani held several significant positions in customer support management. Dani worked at OpenTable as Sr. Manager, Quality Excellence for six months in 2016. Dani also served as Head of Customer Support at Highfive Technologies, Inc. for eight months in 2015-2016. Additionally, Dani was an Account General Manager for the Netflix Campaign at TELUS International from 2013 to 2014.
Career Background in Customer Experience
Dani Arnold has a career spanning over two decades, focusing on enhancing customer experience across various industries. Dani has experience in both high-volume, multi-channel customer support centers and smaller start-up environments. This diverse background has contributed to a consistent emphasis on customer experience and contact center excellence.
Education and Professional Development
Dani Arnold has engaged in various roles that emphasize training and development in customer support. While at Cricut, Dani worked as the Member Care Training and Development Manager from 2019 to 2021. This role involved developing training programs aimed at improving customer service quality and staff performance.
Long-Term Involvement with Support Driven
Dani has been a member of Support Driven since 2015. This organization focuses on advancing customer support practices and fostering a community among support professionals. Dani's involvement reflects a commitment to ongoing professional development and engagement within the customer support industry.