Anthony Carter
About Anthony Carter
Anthony Carter serves as the System Director for the Employee Central Contact Center and LOA Intake at CommonSpirit Health, where he has worked since 2014. He has a background in operations management and has previously held positions at Omnicare Inc. and Convergys.
Work at CommonSpirit Health
Anthony Carter serves as the System Director for the Employee Central Contact Center and LOA Intake at CommonSpirit Health. He has held this position since 2014, contributing to the organization for a decade. In this role, he is responsible for overseeing the operations of the contact center, focusing on enhancing service delivery. He has implemented a new quality form and scoring system tailored for the call center, which aids in evaluating performance and improving customer service.
Previous Experience at Omnicare Inc.
Prior to his current role, Anthony Carter worked at Omnicare Inc. as a Supervisor from 2012 to 2014. During his tenure in the Cincinnati, Ohio area, he gained valuable experience in managing teams and overseeing operational processes. His role involved ensuring that the team met performance metrics and maintained high standards of service.
Experience at Convergys
Anthony Carter was employed at Convergys as an Operations Manager from 2007 to 2012. He worked in Erlanger, Kentucky, for five years, where he managed various operational functions. His responsibilities included overseeing team performance and implementing strategies to improve efficiency and service quality within the organization.
Education and Expertise
Anthony Carter studied at Indiana University Bloomington, where he acquired foundational knowledge that supports his career in operations management. His educational background complements his extensive experience in managing contact centers and improving operational processes in the healthcare and customer service sectors.
Focus on Performance Analysis
In his current role at CommonSpirit Health, Anthony Carter emphasizes analyzing performance trends of call center representatives. This focus aims to identify areas for improvement and enhance overall service delivery. His efforts contribute to the continuous development of processes within both HR and Payroll Call Centers.