Betsy Riddell
About Betsy Riddell
Betsy Riddell serves as the ITSM Manager for Service Level Management at CommonSpirit Health, where she has worked since 2020. With a background in change management and experience in integrating operational procedures, she has effectively led service delivery efforts during significant transitions.
Work at CommonSpirit Health
Betsy Riddell has served as the ITSM Manager for Service Level Management at CommonSpirit Health since 2020. In this role, she has established and maintained effective, professional relationships with internal service owners and outsourcing service delivery partners. Riddell has integrated operational procedures with other supporting teams and processes to enhance service delivery. A significant achievement during her tenure includes leading the Service Level Management effort during the transition of merging two ServiceNow platforms into one.
Previous Experience at Catholic Health Initiatives
Before her current role, Betsy Riddell worked at Catholic Health Initiatives as the ITSM Manager for Change Management from 2016 to 2020. In this position, she focused on managing change processes and ensuring compliance with established standards. Her experience in this role contributed to her expertise in IT service management.
Career Background at Western Union
Betsy Riddell's career includes a position at Western Union, where she served as a Change Manager from 2011 to 2016. During her five years in this role, she was responsible for overseeing change management processes and ensuring that operational standards were met. This experience laid the foundation for her subsequent roles in IT service management.
Management of Offshore Teams
Throughout her career, Betsy Riddell has managed offshore teams, ensuring that standards and procedures were followed in a Managed Service Provider environment. This experience has equipped her with the skills necessary to oversee diverse teams and maintain high-quality service delivery.