Colin Rice
About Colin Rice
Colin Rice serves as the Market Director of Patient Experience at CommonSpirit Health, where he has worked since 2021. He has a strong background in hospitality management and patient experience, with notable achievements at various Marriott locations and Sodexo.
Work at CommonSpirit Health
Colin Rice serves as the Market Director of Patient Experience at CommonSpirit Health, a position he has held since 2021. In this role, he focuses on enhancing patient experiences across the healthcare system. His responsibilities include developing strategies that align with the organization's goals and ensuring high standards of service delivery. Rice's leadership is instrumental in fostering a patient-centered culture within the organization, contributing to improved patient satisfaction and operational efficiency.
Education and Expertise
Colin Rice has a strong educational background in management and healthcare. He studied at Cardiff University, where he earned a BSc in Hotel, Catering & Institutional Management from 1985 to 1988. He furthered his education at Villanova University, achieving Six Sigma Green Belt in Healthcare and Lean Six Sigma certifications between 2012 and 2013. His expertise in patient experience and service excellence is supported by these qualifications, equipping him with the skills necessary for his roles in healthcare management.
Background in Patient Experience
Colin Rice has extensive experience in patient experience roles within the healthcare sector. He worked as the Regional Director of Patient Experience at Sodexo from 2015 to 2019 and previously served as a Patient Experience Consultant for a year. His tenure at Morton Hospital as Director of Service Excellence from 2010 to 2013 further solidified his expertise in enhancing service quality in healthcare settings. Rice's background includes implementing strategic initiatives that improve patient satisfaction and operational performance.
Achievements in Hospitality Management
Colin Rice has a notable history of achievements in the hospitality industry. While at Albuquerque Marriott, he achieved the highest customer service scores through strategic recruitment and departmental restructuring. At San Diego Marriott, he implemented a new guest room service method that became a Brand Standard for Marriott. Additionally, he facilitated a significant increase in the Associate Opinion Survey during a period of operational change, demonstrating his ability to lead teams effectively.
Leadership and Team Development
Colin Rice has demonstrated strong leadership skills throughout his career. He organized and facilitated regional team-building events for Marriott Hotels, which enhanced team cohesion and effectiveness. His role as a General Manager involved developing overall strategy and goals, ensuring success for associates, customers, and investors. Rice's focus on team development and operational excellence has been a consistent theme in his professional journey.