Dana Olson
About Dana Olson
Dana Olson is the Director of IT Support and Service Optimization at CommonSpirit Health, with extensive experience in IT service management and problem-solving methodologies. Olson has held various leadership roles in organizations such as Catholic Health Initiatives, Creighton University, and Gavilon Group, LLC.
Work at CommonSpirit Health
Dana Olson has served as the Director of IT Support and Service Optimization at CommonSpirit Health since 2019. In this role, Olson focuses on enhancing IT service delivery and optimizing support processes. The position involves overseeing various IT operations, ensuring that services align with organizational goals, and improving user experience through effective service management strategies.
Previous Roles and Experience
Prior to joining CommonSpirit Health, Dana Olson held several significant positions in the IT sector. Olson worked at Catholic Health Initiatives as the Director of IT Service Delivery for the Midwest from 2018 to 2019. Olson's experience also includes roles at Creighton University, Gavilon Group, LLC, and West Corporation, where responsibilities ranged from IT management to process optimization.
Education and Expertise
Dana Olson holds the ITIL® v3 Expert Certificate in IT Service Management, indicating a high level of expertise in IT service management practices. Olson is also recognized as a Kepner-Tregoe Program leader, showcasing proficiency in problem-solving and decision-making methodologies. Additionally, Olson specializes in curriculum design, demonstrating the ability to create educational programs and training materials.
Background in IT Management
Dana Olson has a diverse background in IT management, with experience in Incident, Change, Problem, Configuration Management, Service Catalog, and Service Desk operations. Olson has a history of establishing rapport with stakeholders, which aids in understanding business needs and creating streamlined processes. This background supports effective service delivery and enhances organizational efficiency.
Career Progression
Dana Olson's career spans multiple roles in various organizations, starting as a Technical Manager at Physicians Mutual Insurance Company from 1996 to 1998. Olson progressed through several positions, including Training Director and Director of Metrics/Projects at Creighton University, and Senior IT Manager at Gavilon Group, LLC. This progression reflects a commitment to professional development and expertise in IT service delivery.