Edward Crapps
About Edward Crapps
Edward Crapps serves as the Director of Storage Services and Data Protection at CommonSpirit Health, bringing over 20 years of experience in IT technology service delivery with a focus on infrastructure technology. His career includes significant roles at various organizations, including Apollo Group, Dell Services, and Expedia, where he has developed expertise in systems technology operations, management, and compliance.
Work at CommonSpirit Health
Edward Crapps serves as the Director of Storage Services and Data Protection at CommonSpirit Health. He has held this position since 2022, contributing to the organization remotely from Phoenix, Arizona. In this role, he is responsible for overseeing systems, storage, datacenters, operations, backups, disaster recovery, compliance, security, maintenance, budget, and vendor management. His leadership focuses on ensuring stability, uptime, redundancy, performance, capacity planning, and high availability within the organization.
Education and Expertise
Edward Crapps holds a Master's Degree in Information Systems from the University of Phoenix, which he completed between 2008 and 2010. He also earned a Bachelor's Degree in Computer Science from Embry-Riddle Aeronautical University, where he studied from 1986 to 1991. His expertise spans over 20 years in IT technology service delivery, with a focus on infrastructure technology, systems technology operations, and management.
Background in IT Management
Edward Crapps has extensive experience in IT management, having worked in various roles across multiple organizations. He was a Senior Manager at Apollo Group, Inc. in different capacities from 1999 to 2009, including roles in IT UNIX, IT Networking, and IT Systems. He also served as the IT Manager for the Network Operations Center at Expedia, Inc. from 2009 to 2010. His tenure at Dell Services as Senior Manager of Storage and Backup Services in 2011 further solidified his expertise in the field.
Professional Values and Management Style
Edward Crapps emphasizes professional values such as respect, honesty, integrity, humility, and empathy in his work. He advocates for a team-oriented management approach that prioritizes service delivery, effective communication, metrics, change management, documentation, training, and continuous improvement. His management style is designed to foster collaboration and enhance operational efficiency within his teams.
Key Skills and Specializations
Edward Crapps specializes in various key areas including consolidation and virtualization, service delivery management, customer service management, inventory management, compliance with regulations such as SOX, PCI, and HIPAA, budget planning, project management, and datacenter operations. His skills also encompass hardware management, software management, and the use of Microsoft Office tools, contributing to his effectiveness in IT leadership roles.